FAQ Category: Concierge

What is One-Time Sibling Transfer?

EPEC’s product line will work for a child up to about 66-67″ in height. Once they exceed this height One Time Sibling Transfer (OTST) allows you to transfer that set to a younger sibling. We will ship to you a set that is appropriately sized for the younger child and you will return the larger set to us. From this point on it’s the same as before. You upgrade as your younger child grows at no charge.

Why won’t the CP50 discount code work?

One of two reasons. You are not logged into your account (which you have to be) or you’re trying to apply the code to a product that it doesn’t apply to. It applies to individual clubs and golf bags only. You cannot purchase complete sets using this code.

Will the set I receive under Upgrade Exchange be new?

It might be but it might also be a used set that will be the same or better quality that what you’ll be turning in. There may always be exceptions to this rule but based on the thousands of upgrades we’ve done over the years, we have a pretty good idea of the condition of the clubs we get back for upgrade. What we ship you will be better. And if we’re wrong, we’ll fix it.

What if I enrolled a 5 club set but have 6 or 7 clubs I want to upgrade?

When you do your first upgrade after enrolling, we’ll look at the level you joined at and the number of clubs you have and give you two options. You can pay normal fees to have the additional clubs upgraded each time you send them in or you can pay a one time fee to enroll the additional clubs.

What is upgrade exchange?

Upgrade exchange is an alternative method of receiving upgraded clubs with the biggest benefit being that your son or daughter is never without clubs. In our normal process you send your clubs to us, we upgrade them and send them back. With shipping times to/from being as long as 6 days, this process can take 2-3 weeks. With Concierge, you request the upgrade and we ship a set to you within a couple of days and you return the set you have.