What is EPEC’s return policy?

If a product is returned within 30 days after purchase and has not been used (clubs hit), a full refund will be issued, less freight. Customers returning a product are liable for the shipping costs to return the product to EPEC. Sets of clubs returned within 30 days that have been hit will be issued a refund of 40% of the price paid, less freight. Refunds will not be issued for purchases beyond 30 days.

What is the warranty on EPEC clubs?

Our standard warranty is 12 months on parts and labor for normal usage. We do also offer a very reasonably priced extended warranty that takes the coverage period out to 24 months with our Plus warranty including lost club protection.

If I bought a code at retail for one type of set and would now prefer another, what happens?

If the set you now prefer is of a greater dollar value you can use the code you purchased and it will discount the set you actually do buy by what you paid at the retail store.  The other scenario will not work however.  If you would now like a less expensive set, the code will only discount your purchase to zero, not below or generating a refund.  If you’d now like a less expensive set, return the code to where you purchased it and buy a less expensive code (set).

Something is Wrong with My Order. What Do I Do?

We strive for excellence, however we recognize that sometimes mistakes are made. If you find any problems with your order, please contact customer service. Someone from our team will make it right. Please do not send any returns without authorization.

Can I Purchase Single Clubs?

Of Course. If you want to buy single clubs in addition to one of our standard sets, you will have the opportunity to add those clubs to the set at time of purchase. If you are wanting to add to an existing set you own, go to SHOP CLUBS and scroll down to INDIVIDUAL CLUBS. There you will be able to choose the club(s) you desire.

When Should I Upgrade my Young Golfer’s Metal Wood Heads?

We offer 3 families of metal wood heads that change in 2 key ways: Weight/Volume – as kids grow, the head size and weight grow to enable taller stronger golfers to hit shots of greater distance. Loft – Taller stronger golfers need less loft to get a golf ball airborne. Thus, our smallest driver head has 22 degrees of loft whereas our largest head has 14 degrees. Most adults play with 10 to 12 degrees of loft. We recommend our small woods for set sizes #1 and #2, medium heads for sizes #3-6 and our largest heads for sizes #7-8. You can of course decide to upgrade shaft length only if your young golfer is hitting their woods well.

When Should I Update My Young Golfer’s Clubs?

If you’re like most parents, you’re measuring your child’s height at least once or twice per year. We recommend that you upgrade when your son or daughter has grown 3 or more inches which can occur over the course of a year or in some cases, a few months. Waiting more than 3 inches to upgrade will cause your young golfers posture and swing to change to compensate for clubs that are now too short.

How Do I Track My Order Status?

Tracking information will be provided at the time the order leaves our facility for delivery. If you do not receive tracking information, please reach out to our customer service department.